ICM operates in the certification activities preserving the impartiality of all internal and external personnel involved in the certification process. All ICM decisions are based on objective evidence of compliance or non-compliance. Furthermore, a study of all threats to impartiality has been conducted and all necessary actions have been taken to ensure that no decisions are hijacked by interests or parties.
All ICM personnel, involved in verification and other certification activities, have been selected through a rigorous process that establishes criteria of competence for the personnel themselves.
ICM's decision is based on the responsibility of randomly evaluating sufficient objective evidence. Based on the conclusions of the audit, ICM makes the decision to issue the certification, if there is sufficient evidence of conformity, or not to issue it, if there is no such evidence.
ICM performs all services in total transparency, making public and non-confidential information accessible to specific interested parties.
ICM does not disclose any confidential information obtained during the assessment of compliance with the certification requirements.
ICM examines complaints and, if the latter are proven to be founded, deals with them appropriately and with reasonable efforts to resolve them quickly and effectively
ICM has considered the risks associated with issuing competent, consistent and impartial certification by performing an accurate risk assessment.